Delivery
I - Shipping Costs
When the CDs are in stock, parcels are usually dispatched within 24-48 hours. Orders are not shipped until complete. If you wish to receive in-stock items prior to pre-ordered or out-of-stock items, you must place separate orders.
When ordering, you will be able to choose between priority mail or registered mail for the shipping rates. They vary depending on their weight and their destination.
For small orders (1-2 CDs), we offer an economical shipping method (DHL GLOBAL MAIL) for our customers in Europe and rest of the World (USA, Canada, Japan...). Delivery is priority with tracking info. The estimate delivery date is 4-7 days for Europe and 7-13 days for rest of the World.
From now on, UK customers can place orders with DHL GLOBAL MAIL without minimum purchase amount but each order is limited to 5 CDs.
If you choose delivery with DHL GLOBAL MAIL, we won't be able to amend your order.
EUROPE
DHL GLOBAL MAIL: Priority delivery with tracking info
DHL Global Mail (ZONE 0) : Delivery date 5-10 business days (Germany)
1–2 CD (6,50€)
DHL Global Mail (ZONE 1) : Delivery date 5-10 business days (Austria, Belgium, Spain, Greece, Luxembourg , Netherlands, Portugal)
1–2 CD (9,50€)
DHL Global Mail (ZONE 2) : Delivery date 5-10 business days (Chypre, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia)
1–2 CD (10€)
DHL Global Mail (ZONE 3) : Delivery date 5-10 business days (Denmark, Finland, Ireland, Italy, Sweden)
1–2 CD (10€)
DHL Global Mail (ZONE 4) : Delivery date 5-10 business days (Iceland, Norway, Switzerland)
1–2 CD (9,50€) for Switzerland and Norway
1–2 CD (11€) for Iceland
DHL Global Mail (ZONE 5) : Delivery date 5-10 business days (United Kingdom)
1–2 CD (7.50€) / 3–5 CD (12€ - registered)
DHL EXPRESS: Express Courier
Before the delivery of your parcel, you can choose from the delivery options offered by DHL On Demand Delivery (delivery at home, at a neighbor, at pick-up station…)
DHL Express Worldwide (ZONE 1): Delivery takes 1 business day (Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Vatican)
1–15 CD (15€), 16–45 CD (19€)
DHL Express Worldwide (ZONE 2): Delivery takes 1 or 2 business days (Austria, Denmark, Ireland, Poland, Portugal, Czech Republic)
1–15 CD (16€), 16–45 CD (21€)
DHL Express Worldwide (ZONE 3): Delivery takes 1 or 2 business days (Bulgaria, Chypre, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden)
1–15 CD (17€), 16–45 CD (22€)
DHL Express Worldwide (ZONE 4): Delivery takes 1 or 2 business days (United Kingdom)
(25€) available only with orders of 135£ at least (around 160 euros at least) excluding shipping costs.
DHL Express Worldwide (ZONE 5) : Delivery takes 2 or 3 business days (Albania, Andorre, Bosnia, Liechtenstein, Macedonia, Norway, Serbia, Switzerland, Turkey)
1–15 CD (24€), 16–45 CD (32€)
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REST OF THE WORLD
DHL GLOBAL MAIL: Priority delivery with tracking info
DHL Global Mail (ZONE 6) : Delivery date 10-15 business days (USA)
1–2 CD (13€)
DHL Global Mail (ZONE 7) : Delivery date 10-15 business days (Canada, Japan)
1–2 CD (13€)
DHL Global Mail (ZONE 8) : Delivery date 10-15 business days (Australia, New Zealand)
1–2 CD (15€)
DHL Global Mail (ZONE 9) : Delivery date 10-15 business days (South Korea, Hong Kong, Liechtenstein, Singapour, Taïwan, Thaïland)
1–2 CD (15€)
DHL EXPRESS: Express Courier
Before the delivery of your parcel, you can choose from the delivery options offered by DHL On Demand Delivery (delivery at home, at a neighbor, at pick-up station…). Payment of VAT plus customs fees is required when the parcel is delivered out of European Economic Community.
DHL Express Worldwide (ZONE 6): Delivery takes 2 or 3 business days (Canada, U.S.A., South Africa, Singapour)
1–15 CD (24€), 16–45 CD (32€)
DHL Express Worldwide (ZONE 7): Delivery takes 2 or 3 business days (China, South Korea, Guadeloupe, French Guyane, Hong-Kong, Japan, Martinique, Mayotte, Réunion, Singapour, Taïwan, Thailand, Vietnam)
1–15 CD (26€), 16–45 CD (36€)
DHL Express Worldwide (ZONE 8): Delivery takes 3 or 4 business days (Argentina, Armenia, Australia, Bahreïn, Chili, Iceland, New Caledonia, New Zealand, Oman, Paraguay, Peru, Venezuela, Russia, Ukraine, Uruguay)
1–15 CD (38€), 16–45 CD (50€)
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FRANCE
LA POSTE*:
Lettre suivie : 1 CD (5€)
MONDIAL RELAY**:
Mondial Relay : 1–8 CD (5€), 9-11 CD (7€)
COLISSIMO*:
Colissimo Domicile (not registered): 1 CD (7.50€)
Colissimo Pickup Station: 1–4 CD (7€), 5-8 CD (8.50€)
Colissimo Domicile (registered): 1–4 CD (9.50€), 5-8 CD (11.50€)
*including Monaco and Andorra
DHL EXPRESS: Express Courier / Delivery takes 1 day or 2 days
Before the delivery of your parcel, you can choose from the delivery options offered by DHL On Demand Delivery (delivery at home, at a neighbor, at pick-up station…)
DHL Express Domestic: 1–15 CD (14€), 16–45 (16€)
II - Order Status
You can check on the status of your order at any time by clicking on the tab "My Account" on the Musicbox-records.com website. There are several main steps:
1. Handling of your payment
The status of your payment indicates "Payment accepted" or "Payment error". For the latter, please contact us.
2. The Authorization from PayPal or credit card
"Payment accepted" means that Paypal or your bank authorized your payment.
3. Preparation of your order
The status of your order indicates "Preparation in progress".
4. Dispatch and delivery
The status of your order indicates “Shipped”. Depending on the mode of dispatch chosen, you will have a tracking number available which will be sent to you by email and you can track your parcel.
III - Notice
Please wait 7 days (items shipped to France) and 3 weeks (international orders) before enquiring about not received orders. Be aware that you have the opportunity to track your parcel. When the parcel is sent, you will receive an email with tracking number of yout parcel. Anytime, you can also find the tracking number of your parcel in your account order history.
Orders containing in-stock and pre-order items are dispatched once all items of your order are in stock.
If you claim not to receive your order which is indicated as "delivered" on the French website of La Poste (the computer record of this information will be considered as being the formal application), you won't get refund or replacement.
In the event that a shipment is returned or undeliverable because you provided an incorrect or undeliverable address, or you request that the shipment be sent to an address that is different from the address you provided when you placed your order after the shipment has been sent, and you wish to have us resend the shipment, you will be responsible for all additional shipping charges that we may incur to resend the shipment.